Tsuki to Suppon Co., Ltd.

Yusuke Kitaura

0796-97-3225

〒667-1511
Hyogo Prefecture, Mikata District, Kami Town, Ojiro Ward, Kamimizu 744-1

9:00〜17:00

info@tsuki-to-suppon.jp

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[For Bank Transfer, Postal Transfer, Online Convenience Store Payment, Net Banking Payment, and E-money Payment Customers]
If payment is not confirmed within 5 days after placing the order, the order will be treated as canceled.

[For Cash on Delivery and Credit Card Customers]
Please receive the product on the designated delivery date. If you are not at home at the time of delivery, please make sure to receive the product within the number of days specified by the courier service on the missed delivery notice.

[For customers paying by bank transfer, postal transfer, online convenience store payment, internet bank payment, or electronic money payment]
Products in stock will be shipped within 7 days after payment is confirmed.
If the item is out of stock, we will contact you separately.

[Cash on delivery and credit card customers]
Products in stock will be shipped within 7 days after your order is confirmed.
If the item is out of stock, we will contact you separately.

We generally do not accept returns, exchanges, or cancellations after the product has been shipped. If the product is defective, please contact us within 2 days of receiving the product. After this period, we will not be able to accept any return or exchange requests, so please understand. We do not accept returns for products that have been opened (unless the product is found to be defective after opening) or products that have been damaged or soiled due to the customer's responsibility.

*Please check the contents of the product upon arrival.

If the product is defective, we will cover the cost.
For all other cases, the customer will be responsible for the costs.

We offer the following payment methods: bank transfer, postal transfer, cash on delivery, credit card payment, online convenience store payment, net banking payment, and e-money payment.

Please note that cash on delivery is not available for orders exceeding 300,000 yen (including tax), and online convenience store payment is not available for orders exceeding 300,000 yen (including tax). We apologize for the inconvenience, and kindly ask you to use another payment method.

Cash on Delivery: At the time of product delivery
Bank Transfer/Postal Transfer: Within 5 days after placing the order
Credit Card Payment: According to the credit card company’s terms
Online Convenience Store Payment/Net Banking Payment/E-money Payment: Please make the payment within 5 days after placing the order.